A ticketing system is the most popular means of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the very best way to deal with an issue that requires a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all replies given by either side will be kept in one and the same place in case somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least two accounts in order to perform a specific procedure or to contact the company’s client care staff. In case you wish to administer a couple of domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Also, it may take considerable time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with lots of other web hosting providers, the trouble ticket system that we are using with our Linux hosting is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember several log-in credentials, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or chance upon a problem, you can touch base with our technical support staff members instantly. Our ticketing system features a clever search functionality. This implies that even if you have opened a multitude of tickets over the years, you will be able to track down the one that you want without much difficulty. Plus, you can see knowledge base tips for troubleshooting common obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you wish to contact our support team representatives, you’ll be able to open a ticket directly from your Hepsia hosting Control Panel instead of using an entirely different customer support platform like you’ll need to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without difficulty and to browse through older tickets using an intelligent search box. Moreover, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you depending on the problem category that you pick for your new ticket. You can perform all of the aforementioned activities without leaving your Control Panel at any time, which means that if you chance upon any issue or have a question, you can contact our technicians and fix the particular issue in no more than 1 hour through one support platform.