If you’ve ever got any questions with regard to the hosting service in general or if you face a problem with your sites, you will need to touch base with the web hosting company’s client support team. It may not matter how promptly they will respond if you’ve got a general question, but an issue such as a bungled app update, for example, may result in your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperative. If you offer services or goods online, any outage will affect your site undesirably and you can lose existing or potential visitors. A lot of hosting providers, primarily resellers, respond to e-mails and support tickets within twenty four hours, but in the e-world that is way too long, as visitors will scarcely ever go back to a website that isn’t functioning properly over extended time intervals.

One-Hour Response Guarantee in Hosting

If you are using any of our Linux hosting and you have an inquiry or come across some obstacle, you can get in touch with us 24x7 by submitting a client support ticket or by writing an email and we promise that you’ll have a reply in no more than sixty minutes. If the issue can be resolved, we’ll do it before we reply to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the required details – what possible solutions to try, what settings to check, etc. Normally, you’ll get an answer within no more than 30 minutes, so waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our 1-hour response guarantee applies to any question that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand exactly how important it is to get swift support, we guarantee that you won’t ever need to wait for more than 1 hour to obtain a reply to any trouble ticket that you open through your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than 20-30 minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. Also, our tech and client support team will be at your service 7 days a week, which suggests that even in case you open a ticket during holidays, you’ll invariably obtain a fast reply, which will include the answer to a query, the solution to a predicament or the information required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to waste an entire day hanging around waiting for a response like you would with many other companies.