One-Hour Response Guarantee in Hosting
If you are using any of our Linux hosting and you have an inquiry or come across some obstacle, you can get in touch with us 24x7 by submitting a client support ticket or by writing an email and we promise that you’ll have a reply in no more than sixty minutes. If the issue can be resolved, we’ll do it before we reply to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the required details – what possible solutions to try, what settings to check, etc. Normally, you’ll get an answer within no more than 30 minutes, so waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our 1-hour response guarantee applies to any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand exactly how important it is to get swift support, we guarantee that you won’t ever need to wait for more than 1 hour to obtain a reply to any trouble ticket that you open through your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than 20-30 minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. Also, our tech and client support team will be at your service 7 days a week, which suggests that even in case you open a ticket during holidays, you’ll invariably obtain a fast reply, which will include the answer to a query, the solution to a predicament or the information required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to waste an entire day hanging around waiting for a response like you would with many other companies.