A 99.9% Server Uptime
Our hosting system is based on a reliable, high–end hardware configuration and a significantly modified Linux version. Thus, regardless of what your website is, or how many website visitors you’ve got, or even in case there is a denial–of–service attack, our web hosting servers will stay up and your websites will remain online.
All Linux hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–notch hardware parts provided by Juniper. Also, on each and every router, we’ve placed a firewall with an advanced algorithm to be able to filter out all fishy requests.
As a result, in all our datacenters – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not content with our web hosting services, or if you think that they are inadequate, or if you decide that you should use a VPS hosting packages rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep total control over your domains even if you delete your account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours for an answer, you’re aware of how irritating this can be, particularly if your site is at stake. That’s the reason why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here for you and they’ll get back to you in under 1 hour. And the best thing is that their average support ticket response time is below twenty minutes!