A One–Hour Support Ticket Response Guarantee
All your help requests will be attended to in no more than sixty minutes after the ticket or e–mail is submitted. If your case requires additional assistance from an admin, we will forward the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be required for finding the optimal solution. If you make use of the Admin Services package, any of the tasks included there will be performed whenever you wish.
A Top–Notch Help Desk Service
We’ll be available to you 24x7 to reply to any queries that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help with server admin tasks, you can have a look at our Admin Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures
An Intuitive Help Section
Our Site Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most help articles in addition video versions which show all the actions that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.