Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You can find nearly all the answers to your questions in the intuitive Help section incorporated into our Site Control Panel. It boasts a detailed repository with frequently asked questions and exhaustive help articles written by our well–trained tech support staff.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a selection of instructional video tutorials that visually show how you can settle a typical problem associated with your Linux hosting account. You’ll find the video lessons in the Help section.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 client care service and feature a 1–hour ticket response time guarantee. Our experienced tech support engineers will be online for you 24–7 and will fix any problem that you may encounter within less than sixty minutes after the tech support ticket submission. In most cases, a response will be provided to you in less than 20 minutes.