1 hour ticket response
We are devoted to giving a fast and adequate reply to every technical support ticket posted by a user. Our accomplished help desk team representatives will examine your query and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. In fact, our average response time has proved to be twenty minutes.
A Top–Quality Client Care Service
We’ve got a team of web hosting support experts who will be happy to reply to all your requests anytime you need assistance. Most of our customer service team representatives have several years of experience in the Linux hosting arena, so you can constantly count on prompt and in–depth answers to your questions.
An Easy–to–Navigate Help Center Section
Incorporated into the Site Control Panel is an intuitive Help Center, which features a variety of information sources. You can browse through a regularly updated knowledgebase featuring web hosting account administration articles and site management articles, check the educational video tutorials or check out the F.A.Q. library.