Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Answer Warranty

  • Each ticket that you submit to the tech assistance team will be handled within about 60 mins. All regular inquiries are going to be solved right away. Nonetheless, if the service request you have sent us requires the help of a licensed administrator, we’ll address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Customer Help Service

  • We will be online for you night and day to provide you with information and technical support and to assist you with any issue that you could have when maintaining your virtual server. We can support all pre–configured software packages, like your OS, server administration panel (based on the VPS type) and the Site Control Panel designed entirely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Site Control Panel that is included 100% free with your virtual server, you can discover an interesting Help zone, which includes everything you need to be informed about when running your web pages and software packages. We have included a wide selection of how–to content articles and video training that display the standard site management duties in an understandable form.