Customer Support

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Being able to contact your hosting provider whenever you have any type of questions or encounter any troubles is important and how quickly they will answer back and take action is essential, particularly if your web site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are usually a way to distinguish actual suppliers from resellers. The latter typically answer only to e-mails or support tickets and you will have to wait for a day or even more so as to receive a response. In case your trouble requires a few replies, you will end up losing a few days in order to get a problem solved. When you use the services of an authentic and trustworthy hosting company, you'll be in a position to connect with the support anytime and get a prompt reply no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We provide 24/7 billing, customer and tech support for our Linux hosting. Even if you are not our customer yet and you have questions, we will give you a hand right away and provide you with the needed info, in order to give you a choice to make the best decision when you acquire a new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with multiple options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have several telephone numbers around the world, therefore you're able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for a few days to receive assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we supply come with 24/7 customer and technical support, which means that no matter what issue you have, you are able to get in touch with us and we'll help you in a timely manner. The guaranteed reply time for every email or trouble ticket that you open from your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we have phone support with a couple of local numbers internationally as well as a live chat, so that you are able to get in touch with us and receive additional information about our services even if you do not have an account yet. We're able to help you with nearly any question or a problem you may have - payment methods, package specs, e-mail setup, web hosting account settings, and so on. If you employ our services, you will never encounter a scenario where you need to wait for a few days to get an issue resolved like you may need to do with various other suppliers.

24/7 Customer Support in VPS Hosting

If you have a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties and questions about the pre-installed software your server comes equipped with. If you haven't purchased a virtual private server plan yet, you are able to learn more information about our solutions by giving us a call or by employing the live chat service. For more tech issues, you are able to send an email or open a ticket from your billing Control Panel and you'll receive support within less than an hour irrespective of the time of the day, even on weekends and holidays. The actual reply time normally doesn't exceed 30 mins. In case you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade that you can include to each VPS plan and our admins will help you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we offer come with 24/7 support through several methods of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the plans or you have some billing or general questions, you are able to phone one of the local numbers that we have internationally or you can use our live chat service and talk to a live agent. For solely technical issues which require assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to keep track of a particular issue. The response time for them rarely surpasses half an hour, which means that you can forget about waiting for an entire day so as to get help. Our support service is available for any kind of server-related matters, including the pre-installed software. In case you want assistance for third-party applications, you can consider adding the Managed Services upgrade that we provide with all of the packages.